Privacy & Security Policy

At Online Stove Store (“we”, “us”, “our”), your privacy matters. This policy outlines how we collect, use, and protect your personal information when you visit onlinestovestore.com, make a purchase, or engage with us in any way.

Who We Are

We are an Australian-owned business committed to protecting your personal data and ensuring your information is handled securely and transparently.

Contact Us

For any privacy-related concerns or requests, please contact:
📧 Email: support@onlinestovestore.com

You can also lodge a complaint with the relevant data protection authority. However, we encourage you to contact us first so we can address your concerns directly.

What Data We Collect

We may collect the following types of information:

Identity & Contact Details: Name, email, phone number, address
Technical Data: IP address, browser type, site usage data
Transaction Data: Purchase history and order details

We do not knowingly collect data from children or store sensitive personal information.

How We Collect Your Data

Directly from you: When you fill out forms, make a purchase, or contact us
Automatically: Through cookies, analytics, and tracking tools
Third Parties: Payment processors, delivery services, and analytics providers

How We Use Your Data

We use your information to:

Process and fulfil orders
Provide customer service and account support
Send updates and promotional offers (only with your consent)
Comply with legal and regulatory obligations

Our legal basis for processing data may include contractual necessity, compliance with laws, or our legitimate business interests.

Marketing Preferences

We only send marketing emails if you’ve opted in. You can unsubscribe at any time via the link in our emails or by contacting us directly.

Sharing Your Data

Your data may be shared with trusted third parties — including:

Payment gateways
Delivery partners
Analytics and advertising services

We only share what is necessary to deliver our services, and all partners are required to handle your data securely.

International Data Transfers

If data is transferred outside Australia, we ensure it is protected through approved safeguards such as standard contractual clauses or recognised certifications.

Data Security & Retention

We use secure systems and practices to protect your data from loss, misuse, or unauthorised access.
Your data is retained only as long as necessary for the purpose it was collected, or as required by law (e.g., 6 years for tax records).